Privacy Policy – Stella Israel
Last Updated: October 26, 2026
This Privacy Policy (the “Policy”) applies to information collected by Stella Israel (Stella Center and Ketamind), operated by Stella MSO (Company No. 516550829), incorporated in Israel (“Stella” and/or “We” and/or “Our”), from its patients, clients, and visitors of Stella’s websites and digital assets as detailed herein (collectively referred to as “Users” and/or “They” and/or “Their”).
The collection and processing of Users’ personal information are conducted in accordance with the Protection of Privacy Law, 5741-1981, and other laws applicable to Stella.
Please note that Users are under no legal obligation to provide information to Stella, and the provision of such information depends on the will and consent of the Users (subject to legal requirements). By providing us with any information, you undertake, declare, and confirm that this information is provided of your own free will and consent, and that the information is correct, up-to-date, and complete. If you provide us with information about another person, you hereby declare that you possess all necessary and valid consents for the provision of such information. However, providing certain information may be necessary to receive a specific response or service, and should you choose not to provide this information, Stella may not be able to provide the requested service.
Some uses of the various services Stella offers may require User registration and/or the provision of details and/or the completion of forms. Users declare that: (1) The details provided by them during the use of the services are given of their own free will; (2) Submitting a request for services does not, by itself, constitute consent to advertising. If you separately choose to receive marketing communications, subject to applicable law, you may receive emails, SMS messages, WhatsApp messages, and/or telephone calls from Stella for the purpose of updating Users regarding requested services, test results and/or analysis, mailing list registration, etc., including messages containing content that meets the definition of “Advertisement” under Amendment 40 to the Communications Law (Telecommunications and Broadcasting), 5742-1982, and/or “Direct Mailing” as defined in the Protection of Privacy Law, 5741-1981. You may, at any time, notify us of your desire to be removed from the distribution list of “Advertisement” recipients by contacting Stella and/or in the manner described within the received mailing.
Contact Details of the Data Controller
For any questions regarding this Privacy Policy, you may contact Stella:
- Data Controller: Stella MSO (Israel).
- Data Protection Officer (DPO): Golan Alster; Email: golan@stellacenter.com.
- Contact Page: The “Contact Us” page on the website, featuring various means of communication.
Amendments and Updates to the Policy
Stella reserves the right to amend or change the terms of this Privacy Policy from time to time, in whole or in part, as needed, at its sole discretion and without obligation to provide prior or retroactive notice.
1. Information We Collect About You and Its Use
- Inquiry within the framework of Appointment Scheduling and Consultation
If you choose to book an appointment or make a consultation inquiry, you will be requested to provide personal information including, among others: Insuring entity (if relevant), full name, telephone number, email address, ID number, gender, and date of birth.
Payment Methods: If you make a payment on the website, full credit card details are not stored in Stella’s systems but are managed by a certified external clearing provider subject to its own privacy policy. Stella will use the information to process your order, confirm appointment scheduling, and send service messages (invoices, summary of inquiry, etc.).
- Data Collection during Treatment and/or Service Provision (Ketamine, SGB, etc.)
If you have chosen to receive a medical service, Stella will collect sensitive medical information as part of the service provision. Use of this information will be made in accordance with all applicable laws, including the Patient’s Rights Law, 5756-1996.
- Inquiry within the framework of Job Applications
When submitting a candidacy for a position, the CV and attached information will be used solely for examining your suitability for the recruitment process.
2. Information Collected during Website Browsing
Stella is the operator and owner of the websites: https://stella-israel.com/, https://israel.stellacenter.com and https://ketamindclinic.com/.
- Non-Identifiable Information: Technical information (browser type, duration of stay) to improve user experience.
- Online Identifiers: IP address and usage data collected automatically (Cookies/Pixels).
- Details Provided for Contact: Name, phone, email, and inquiry content. Stella may document/record calls to the service center for the purpose of improving service.
3. Sharing Information with Third Parties
We will not share personal information except in the following cases:
- Suppliers and Service Providers: Website hosting (including JetServer), website and form services (WordPress/Elementor and, where relevant, Jotform), automation and inquiry routing (Make and n8n), clinical records and care management (MedOS), operations and inquiry management (Monday.com), and other support providers as needed. Information is shared with each provider according to its role and the service purpose.
- Transfer of Information Abroad: Some information may be stored on servers outside the borders of Israel (e.g., in the cloud services of Google or Monday), subject to applicable laws and under an adequate level of protection.
- Law Enforcement and Compliance: Disclosure pursuant to a judicial order or in the event of a legal dispute between the User and Stella.
- Merge/Acquisition: In the event of an organizational change, subject to maintaining confidentiality.
4. Use of “Cookies”, “Pixels”, and Tracking Tools
The website uses monitoring technologies for security, operation, and marketing. Below are the primary tools:
Monitoring/Tracking Tool | Purpose | Privacy Policy / Opt-out |
Google Analytics | Analysis, data study, and UX improvement | |
Google Tag Manager | Tag management and security | |
Google Ads | Targeted advertising (Retargeting) | |
Meta Pixel | Advertising on Facebook and Instagram | |
Operational & Clinical Systems | Inquiries and operations (Monday.com) and clinical records (MedOS) | |
Cloudflare | Website security and traffic management |
5. Data Security
Stella implements advanced security systems and procedures to protect personal and medical information. However, the User acknowledges that there is no absolute protection on the Internet and exempts Stella from any liability for damage caused due to unauthorized penetration that does not result from the gross negligence of the Company.
6. Users’ Rights
You are entitled to review the personal information held about you, and to request its correction or deletion (subject to legal restrictions regarding the retention of medical records). Inquiries on this matter should be directed to the Data Protection Officer at the email address specified above.
7. Governing Law
This Privacy Policy shall be governed by the laws of the State of Israel, and any dispute shall be heard solely in the competent courts in Tel Aviv-Jaffa.
